Frequently Asked Questions
Common Customer Questions
How long does it take to produce my goods?
Each product you order has a different lead time, or the number of days required to print and ship out. On average, your order with one color can ship in 5-7 business days. Additional colors may take additional days to produce. There are certain products that have a production time shorter than 5 days and some have longer lead time and require more than 10 days to ship. Production times are noted on each product and are confirmed by your sales representative.
Can I order below the minimum quantity stated on the website?
Kindly contact a sales representative to discuss the absolute minimum you can order and the updated pricing if applicable on the product.
Can I order different clothing sizes?
Yes, each clothing product shown is available in different sizes and colors, which you can combine in your order. Please double check that your logo will be legible on all clothing color choices. The apparel we have is available in adult, youth, and toddler sizes. Read the product details or verify sizes with your sales representative if you have any questions.
We also carry apparel available in men’s, women’s, or unisex cut styles. Please review the size charts to ensure you are ordering the correct size.
What is your return policy?
All claims must be submitted in writing within 20 days of receipt of goods. No merchandise will be accepted without a factory return authorization number.
What is an over/underrun?
We will attempt to deliver that quantity that was ordered, but because of the nature of our manufacturing processes, we reserve the right to produce or deliver +/-5% and bill accordingly.
What are the available shipping methods?
Ground shipping is used in preparing your quotes. We also offer 3-day service, 2-day service, and overnight express service depending on the required delivery date. An estimated shipping quote is prepared by our customer service representatives for your approval.
Do you offer rush service?
Yes, there are products that are available with rush service. Additional rush fees apply and your sales representative will coordinate with the production team to meet your deadline date.
What is an estimated ship date?
The estimated ship date is when our production facility has scheduled to ship out your order. We then add transit time from facility to your destination state to determine the estimated arrival or delivery date.
How long is my quote valid?
Once you receive a quote from us, it is valid for 30 days.
How do I place my order?
You can place your order on the website or with your sales rep when you call 888-377-9339.
Can an order be canceled?
Please call your sales rep immediately if you want to cancel the order. Your representative needs to check on the current order status — if your order is already in production, the fee, plus the cost of labor and materials will be billed accordingly.
How long will my art proof be kept?
We store the art proof for 3 years minimum and 5 years maximum. Please save a copy of your art proof for future reference. We reserve the right to delete it from our files without prior notification.
Please see our Artwork Guidelines for more design information.
What forms of payment do you accept?
We accept US issued credit cards (Visa, MasterCard, and Amex), as well as check and wire transfers. Production time begins when art has been approved and payment is cleared.
Why are multiple setup costs required on some items?
Silkscreen, pad printing, and some other printing processes require multiple passes in the printer, as they print one color at a time. They'll pass through the printing equipment as many times the color is needed. This is the run charge that applies.
Because of this requirement, the plates, dies, and mediums are also required to be set up per color. At times, there is also an extra cost associated with producing the plate, screen, die, or other mediums that will be used to print your logo on the desired item.
Printing methods are determined by your choice of promotional product and can be confirmed with a sales representative.
We Have the Answers
If you have specific questions relating to your branding artwork, please visit our Artwork Guidelines page. For more questions that aren’t answered here, you can also reach out to us through phone or email.
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Your Quality Brand Deserves a QualityImprint!