Frequently Asked Questions for Quality Imprint's Promotional Products and Services | Quality Imprint Promotional Products
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Frequently Asked Questions

Can you get a sample?

To help your purchase in checking the look, feel and quality of the product, we can provide each customer/business with one free sample up to $10.00 in value with free ground shipping to qualified customer/business in the continental US. We can provide additional samples at your cost or ship faster than ground service should you need it sooner using your shipping account. You will need to check your project calendar as samples will add extra days to the overall timeline of the purchase.

How long does it take to produce my goods?

Each product you order has a different lead time, or the number of days required to print and ship out. On average, your order with one color can ship in 5-7 business days after payment and proof approval. Additional colors may take additional days to produce. Production times are noted on each product and are confirmed by your sales representative upon order placement since it may change with the season or current production load.

Can I order below the minimum quantity stated on the website?

Kindly contact a sales representative to discuss the absolute minimum you can order and the updated pricing if applicable on the product.

Can I order different clothing sizes?

Yes, each clothing product shown is available in different sizes and colors, which you can combine in your order. There are up charges on bigger sizes that your representative can quote you on. Please double check that your logo will be legible on all clothing color choices. The apparel we have is available in adult, youth, and toddler sizes. Read the product details or verify sizes with your sales representative if you have any questions.

We also carry apparel available in men’s, women’s, or unisex cut styles. Please review the size charts to ensure you are ordering the correct size.


What is an over/underrun?

We will attempt to deliver the quantity that was ordered, but because of the nature of the manufacturing processes, we encourage you to order 5% more than your intended quantity. We will only charge you for the quantity we ship based on your order and and won't  charge for any excess.


Shipping Information

What are the available shipping methods?

Ground shipping is used in preparing your quotes. We also offer 3-day service, 2-day service, and overnight express service depending on the required delivery date. An estimated shipping quote is prepared by our customer service representatives for your approval.

Do you offer rush service?

Yes, there are products that are available with rush service. Additional rush fees apply and your sales representative will coordinate with the production team to meet your deadline date.

What is an estimated ship date?

The estimated ship date is when our production facility has scheduled to ship out your order. We then add transit time from facility to your destination state to determine the estimated arrival or delivery date.


My Order

How long is my quote valid?

Once you receive a quote from us, it is valid for 15 days unless otherwise stated specifically for technology related products due to fluctuating prices.

How do I place my order?

You can place your order on the website or with your sales rep when you call 888-377-9339.

When does production start?

Production time begins when art has been approved and payment is cleared.

Can an order be canceled?

Please call your sales rep immediately if you want to cancel the order. Your representative needs to check on the current order status — if your order is not yet in production but artwork has been approved and payment made, there is a cancellation fee of up to 20% for the cost of labor and holding of inventory for the order. We cannot cancel an order if order is already in production.  

What is your return policy?

We will consider returns if the item is defective, did not match the product description we have provided and/or artwork instruction and virtual proofs that you have approved. All claims must be submitted in writing within 20 days of receipt of goods. No merchandise will be accepted without a factory return authorization number. Product must be in the same condition that you received it, unworn or unused, with tags, in its original packaging.

Do we accept all orders?

Yes, if product is available and we are able to produce according to your instruction within the allowed time frame. However, we reserve the right to refuse service to anyone for any reason. If we determine that an order may be fraudulent,  we will go ahead and refuse or cancel any such order at any time. This policy is enforced to ensure an appropriate, efficient and secure purchasing process for our customers. 




Design Information

How long will my art proof be kept?

We store the art proof for a year minimum and 2 years maximum. Please save a copy of your art proof for future reference. We reserve the right to delete it from our files without prior notification.

Please see our Artwork Guidelines for more design information.

Payment Information

What forms of payment do you accept?

We accept US issued credit cards (Visa, MasterCard, and Amex), certified school and government purchase orders, as well as check and wire transfers.

Why are multiple setup costs required on some items?

Silkscreen, pad printing, and some other printing processes require multiple passes in the printer, as they print one color at a time. They'll pass through the printing equipment as many times the color is needed. This is the run charge that applies.

Because of this requirement, the plates, dies, and mediums are also required to be set up per color. At times, there is also an extra cost associated with producing the plate, screen, die, or other mediums that will be used to print your logo on the desired item.

Printing methods are determined by your choice of promotional product and can be confirmed with a sales representative.


We Have the Answers

If you have specific questions relating to your branding artwork, please visit our Artwork Guidelines page. For more questions that aren’t answered here, you can also reach out to us through phone or email.

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Your Quality Brand Deserves a QualityImprint!

Phone: 888-377-9339