About QualityImprint
At QualityImprint, we pride ourselves on producing affordable, professional promotional merchandise for your company. With our wide range of products — from pens to leather briefcases — your next tradeshow or brand rollout will be a huge success. We would love for you to rely on us and our expert customer service team for your next order of promotional products.
Who We Are
QualityImprint is a B2B promotional merchandise company headquartered in Diamond Bar, California, with additional offices in Columbus, Ohio and Newport Beach, California. We exist exclusively to serve business buyers — marketing teams, event coordinators, HR departments, and procurement officers who need branded merchandise done right, on time, and on budget.
Our catalog spans apparel, drinkware, bags, pens, tech accessories, office supplies, food & candy, and more — giving buyers a single, accountable source for all branded merchandise needs. Whether you call 1-888-377-9339 or order online, our representatives are specialists in the promotional products industry who guide you from product selection through delivery.
All merchandise is sourced from companies in the United States. Designing services are available to help create unique, event-appropriate branded giveaways.
Our Mission
Our company holds itself to the highest standard with three promises to all our customers. If we fail to meet any of them, we will redo your order at no additional charge.
Find the same product from another U.S. supplier at a lower price? We match it — no negotiations, no fine print.
You'll receive the correct product with an imprint matching your approved proof. If either falls short, we redo the order. See our full refund & return policy.
Your account manager proactively communicates shipment dates and lead times so your event deadline is never at risk.
Quality is Our Watchword
When most companies look for branded products, they search for the best price — and quality and customer service become afterthoughts. At QualityImprint, you get the best of both worlds: quality products and friendly, knowledgeable advice from branding experts.
We have one of the largest selections of premium branding merchandise — all sourced from companies in the United States — and we offer designing services to help you create a unique, eye-catching giveaway appropriate for any event.
What Our Customers Say
Here's what real customers say about working with QualityImprint.
Our Expertise: Six Professional Imprint Methods
We apply the right technique for every substrate, design, and durability requirement. Our team recommends the optimal method for your order.
Trusted By Leading Organizations
QualityImprint serves organizations ranging from global enterprises and universities to healthcare systems, government agencies, and growing regional businesses.
How to Place an Order
Minimum Orders & Pricing
Pricing includes a per-unit cost (decreasing with volume) plus a setup fee. The more you order, the lower your per-unit cost.
| Product Category | Min. Order Qty |
|---|---|
| Custom Apparel (T-shirts, Polos) | 24–50 pcs |
| Drinkware & Tumblers | 50 pcs |
| Bags & Backpacks | 50–150 pcs |
| Office Supplies | 100–250 pcs |
| Promotional Pens | 250–500 pcs |
Each product page shows its exact MOQ. Smaller quantities may be available — call to discuss.
Frequently Asked Questions
What is the minimum order quantity (MOQ)?
Minimum order quantities vary by product type. Most promotional products have MOQs ranging from 50 to 500 pieces:
- Custom Tumblers & Drinkware: 50 pieces minimum
- Promotional Pens: 250–500 pieces minimum
- Bags & Backpacks: 50–150 pieces minimum
- Custom Apparel (T-shirts, Polos): 24–50 pieces minimum
- Office Supplies: 100–250 pieces minimum
Each product page shows the specific MOQ. If you need a smaller quantity, contact us at 888-377-9339.
How long does it take to receive custom promotional products?
Standard production time is 7–12 business days after payment and proof approval, plus shipping (3–5 business days):
- Design & Proofing: 1–2 business days
- Proof Approval: 1–2 days (your review time)
- Production: 7–12 business days
- Shipping: 3–5 business days
Total timeline: Typically 2–3 weeks from order to delivery. Rush production is available for faster turnaround.
Do you offer rush or expedited production?
Yes. Many products can be rushed for faster delivery. Standard rush orders take 3–5 business days (plus shipping), and select items are eligible for 24-hour rush service. Rush service includes an additional fee; availability depends on the product and quantity. Call 888-377-9339 to confirm options for your specific order.
What imprint methods do you offer?
We offer six professional customization methods:
- Screen Printing: Flat surfaces, vibrant colors, larger designs (T-shirts, tote bags, apparel)
- Pad Printing: Curved or irregular surfaces (pens, drinkware, tech accessories)
- Embroidery: Polo shirts, bags, jackets, caps — premium professional look
- Laser Engraving: Metal products — permanent, high-end finish (tumblers, pens, awards)
- Debossing/Embossing: Leather goods, journals, premium items
- Heat Transfer: Full-color, complex artwork on apparel, bags, and polyester products
Our team will recommend the optimal imprint method based on your product type and design.
What file format should I send for my logo?
We prefer vector files (AI, EPS, or PDF format) with all fonts converted to outlines. If you don't have a vector file, we also accept high-resolution PNG or JPG (minimum 300 DPI). Don't have the right format? Our team will guide you through the best option for your order.
Do you provide free samples?
Yes. We offer one free sample (up to $10.00 in value) with free ground shipping to qualified customers in the continental U.S. Additional samples are available at the cost of the item. Allow 5–7 business days for sample production. Call 888-377-9339 to request a sample.
What is your satisfaction guarantee?
We stand behind our products and service with a 100% Satisfaction Guarantee:
- You'll receive the correct promotional product you ordered
- Your imprint will match the approved proof
- Your order will be delivered on time as promised
If we fail to meet any of these guarantees, we will redo your order at no additional charge. Read our full refund & return policy.
Do you ship internationally?
We ship within the United States (including Hawaii, Alaska, and Puerto Rico) and Canada. For all other international destinations, customers must provide their own shipping account. We ship to the address on that account; the customer is responsible for arranging final delivery and any additional costs.
How does pricing work? Are there setup fees?
Pricing for custom promotional products includes:
- Unit Price: Cost per item (decreases with higher quantities)
- Setup Fee: Covers artwork preparation and imprint plates — typically $55–$100 per design; often waived on larger orders
- Shipping: Based on weight, quantity, and destination
If you find the exact same product at a lower price from another local supplier, we'll make every effort to match it.
Can I see a proof before production?
Absolutely. We provide a free digital proof for your approval before we begin production on every order. The proof shows exactly how your logo will appear on the product. You can request revisions until you're completely satisfied. Production only begins after you approve the final proof.
What payment methods do you accept?
We accept U.S.-issued credit cards (Visa, MasterCard, and American Express), certified school and government purchase orders, as well as checks and wire transfers. For larger corporate orders, net payment terms may be available for qualified accounts. Contact our team to discuss the best option for your order.
Your Quality Brand Deserves a QualityImprint
Call or email to request a free quote, product recommendations, or a free sample.
Monday – Friday · 9am – 6pm EST
